In fact communication between humans is never simple :)
Maât
Yes.
I think that most hopes and fears have now been voiced in this thread. If I have understood correctly you will be the one to set up this communication structure.
So, in the hope that the discussion can become somewhat more constructive that way, could you describe that structure as you see it now ?
developers, triage, moderators, facilitators, helpers, .... users bugzilla, ML's, Forums : open , read only, restricted membership, moderated ...
HowTo's, guidelines, ... Who does what where ?
Even if incomplete, and with options and unknowns, I think it could help. --