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diff --git a/zarb-ml/mageia-discuss/20100925/001152.html b/zarb-ml/mageia-discuss/20100925/001152.html new file mode 100644 index 000000000..1c7b00295 --- /dev/null +++ b/zarb-ml/mageia-discuss/20100925/001152.html @@ -0,0 +1,159 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] Think about bugzilla monitoring? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20Think%20about%20bugzilla%20monitoring%3F&In-Reply-To=%3CAANLkTi%3D1y1O5GtL%3D%3DiqqC5M%3D0UvJnHCm9EFXLiAGuASG%40mail.gmail.com%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="001150.html"> + <LINK REL="Next" HREF="001191.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] Think about bugzilla monitoring?</H1> + <B>Ahmad Samir</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20Think%20about%20bugzilla%20monitoring%3F&In-Reply-To=%3CAANLkTi%3D1y1O5GtL%3D%3DiqqC5M%3D0UvJnHCm9EFXLiAGuASG%40mail.gmail.com%3E" + TITLE="[Mageia-discuss] Think about bugzilla monitoring?">ahmadsamir3891 at gmail.com + </A><BR> + <I>Sat Sep 25 06:57:51 CEST 2010</I> + <P><UL> + <LI>Previous message: <A HREF="001150.html">[Mageia-discuss] who knows about site mageia-br? +</A></li> + <LI>Next message: <A HREF="001191.html">[Mageia-discuss] Think about bugzilla monitoring? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#1152">[ date ]</a> + <a href="thread.html#1152">[ thread ]</a> + <a href="subject.html#1152">[ subject ]</a> + <a href="author.html#1152">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>On 24 September 2010 14:58, Juergen Harms <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">Juergen.Harms at unige.ch</A>> wrote: +><i> Picking up from where Mageia forked off, many things activities look like +</I>><i> continuity from Mandriva Linux. But forking is also a challenge to find not +</I>><i> too hard to implement improvements - such as "bugzilla monitoring". +</I>><i> +</I>><i> I think I am not the only one who frequently felt frustrated submitting yet +</I>><i> another bug, knowing that it had more 50% of chance to disappear the +</I>><i> "oubliettes". I think there is an objective question: if bugs are not +</I>><i> followed up, that should not just happen by accident - there should be an +</I>><i> explicit and justified decision. There is also a subjective question: a user +</I>><i> who went through the pains to write a good bug report should get a feedback +</I>><i> with a followup, even if there are no "comments" in the bugzilla data base. +</I>><i> +</I> +Well, let me put it this way, a bug report will go unfixed in the +following cases: +- Triage work ends when the bug report is assigned to the maintainer; +if the bug has no maintainer then the chances that it'll get fixed are +a bit lower (some packages have no maintainer but are used by a lot of +users so it gets fixed any way) + +- The package has a maintainer but he's overworked and has a huge +backlog, unfortunately that happens to everyone, in this case posting +a new comment in the report should bring it back up in his list; +pinging a bug report is the reporter's responsibility (triage team is +always understaffed so to speak, too many bug reports, too few people +to triage them all); so if after say a week of reporting a bug you get +no response from the maintainer feel free to ask in the report. + +It's always nice to acknowledge a bug report but unfortunately that +doesn't always happen... you have to understand that a lot of bug +reports go in per day (it also seasonal, i.e. towards the end of the +development cycle the amount of bug reports increases considerably). + +Another point is, there isn't a bugzilla where some bug reports don't +go forgotten, again ideally this shouldn't happen, but there's ideal +and there's what really happens :/ + +><i> Some ideas: have a "lost bug advocate"? create a team - just like the +</I>><i> "triage team" that feels responsible for bugs not to disappear? (different +</I>><i> from the, but talking to, maybe overlapping the triage team, leaning on the +</I>><i> "dev" - in Mageia it will be a volonteer, even more important - to whom a +</I>><i> bug is assigned) - proposing and justifying which bugs - for the time being +</I>><i> - will have no follow up), creating some commented statistics on the fate of +</I>><i> bugs - good for QA, but also for PR about Mageia? trigger an alarm if too +</I>><i> many bugs remain un-resolved? - always assuming that enough active +</I>><i> contribution can be recruited from the temp. wiki list. I also believe that, +</I>><i> for Mageia, the situation is different. In Mandriva, I guess that some +</I>><i> (many?) of these acitivities were done by staff of the QA group - in Mageia +</I>><i> an alternative is needed. +</I>><i> +</I>><i> Maybe Mandriva had something like this - if yes, it was too well hidden. +</I> +As I said, pining a bug report to bring to the attention of the +package maintainer is the reporter's responsibility, at least given +the fact that he's suffering from that bug, i.e. he has a strong +motive. + +You also have to bear in mind that sometimes a bug reporter doesn't +remember, or doesn't bother, to close a report when a bug he'd +reported has been fixed. + +Also note that before a new release a lot of devs/packagers go through +all the reports assigned to them (depending on their time of course if +they're contributors doing dev work in their free time, or employees +with other more critical things to fix before a release). + +><i> _______________________________________________ +</I>><i> Mageia-discuss mailing list +</I>><i> <A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">Mageia-discuss at mageia.org</A> +</I>><i> <A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">https://www.mageia.org/mailman/listinfo/mageia-discuss</A> +</I>><i> +</I> + + +-- +Ahmad Samir +</PRE> + + + + + + + + + + + + + + + + + + + + + + + + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="001150.html">[Mageia-discuss] who knows about site mageia-br? +</A></li> + <LI>Next message: <A HREF="001191.html">[Mageia-discuss] Think about bugzilla monitoring? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#1152">[ date ]</a> + <a href="thread.html#1152">[ thread ]</a> + <a href="subject.html#1152">[ subject ]</a> + <a href="author.html#1152">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |